Terms & Conditions

Last update: 11th of October 2016


1. Site Contents

1.1 This Site is the website of H&B Administration LLP and the content of the Site is determined solely by H&B Administration LLP.
1.2 All materials, including images, details, data, illustrations, designs, icons, photographs, video clips, text, software, graphics, scripts, logos, and other materials that are part of the Site (collectively known as the "Contents") are owned exclusively (either directly or indirectly) by
H&B Administration LLP and/or its content providers.  The Contents are protected by copyright, trademarks, service marks, trade dress and other intellectual or ownership rights owned by H&B Administration LLP. Any rights not expressly granted in the Terms and Conditions are reserved for H&B Administration LLP.
1.3  
H&B Administration LLP, and other H&B Administration LLP trademarks, logos and designs appearing on any of H&B Administration LLP Websites are the exclusive trademarks and service marks (either directly or indirectly) of the H&B Administration LLP.
1.4 All other trademarks and service marks appearing on any
H&B Administration LLP Websites that are not owned by H&B Administration LLP are the property of their respective owners.

2.  Use of Site; Restrictions

2.1 This Site and its Contents may be used solely for your own personal, non-commercial use.  Any other use of the Site or the Contents is strictly prohibited, including, without limitation, modification, removal, deletion, transmission, publication, distribution, proxy cashing, uploading, posting, redistribution, re-licensing, selling, duplicating, republication or any other dissemination without the express written permission of H&B Administration LLP or the owner.  You may not use any framing techniques to enclose any trademarks or logos of H&B Administration LLP nor use any meta tags or other hidden text without our prior written consent.  You may not link to the Site without our prior written consent.  Use of spiders, robots, and similar data gathering and extraction tools is expressly prohibited.
2.2 You may view and print a copy of the Contents displayed on the Site, and download a copy of any Contents that is designated for downloading, for your personal use only but not alter the Contents in any way, including, without limitation, removing or modifying any copyright or other ownership notes. The rights, title and interest in the Contents are not transferred to you by copying or downloading the material.  The information provided on this Site is free of charge and for informational purpose only and does not create a business or professional services relationship between you and
H&B Administration LLP.

3.  Online Conduct

3.1 You agree to use the Site only for lawful purposes. You are prohibited from posting or transmitting to or through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful material, or any other material that could give rise to civil or criminal liability under the law.  We may disclose any content or electronic communication of any kind (including your user details or profile, email address and other information) (1) to satisfy any law, regulation, or government request; (2) if the disclosure is necessary or appropriate to operate the Site; or (3) to protect the rights or property of H&B Administration LLP, its affiliates, and you.

4.  Accuracy of Information

4.1 H&B Administration LLP uses reasonable efforts to furnish accurate and up-to-date information, but we do not guaranteed that any information contained in this Site is accurate, complete, reliable, current or error-free or theta the Site will be free from viruses.  We also are not responsible for any errors or omissions in this Site.  Although we may modify the Contents, make improvements to the Site or correct any error or omissions at any time and without notice to you, we are not obligated to do so.  We will endeavour to updates information in a timely manner but we will not be liable for any inaccuracies. Any use you make of the information provided on this Site is entirely at your own risk and H&B Administration LLP will not be liable for any loss of data, lost profits or any other damages or losses resulting from your use of the Site.

5.  Links to Third Party Sites

5.1 Links on this Site may lead to services or sites not controlled or operated by H&B Administration LLP.  We provide these links for your convenience and information only.  Links are not an endorsement of the site or service.  We assume no responsibility or liability for other sites or services.  Any service you utilise of any site or service linked to by this Site is entirely at your own risk.

6.  Disclaimer of Warranties; Limitations of Liability

6.1 This site and its Contents are provided by H&B Administration LLP "As Is" and "As Available" without any representation or warranty of any kind whether express or implied.  H&B Administration LLP expressly disclaims all express and implied warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
6.2 In no event will
H&B Administration LLP be liable to any party for any direct, indirect, punitive, incidental, compensatory, special, consequential, or other damages of any kind whatsoever, loss of data, income or profit, loss of or damage to property, business interruption, or loss of programs or data, arising out of or in connection with this Site, any site or services linked through this Site, or any copying, display or use thereof, regardless of the legal theory on which the claim is based, even if H&B Administration LLP has been advised of the possibility of such damages, including, without limitation, any damages that result from any mistake, omission, virus, delay or interruption in operation or service regardless of the reason.  H&B Administration LLP will not be liable for losses or damages arising out of or any way related to any third party web sites or their content accessed through links in this Site, your use of this Site or your use of any equipment of software in connection with this Site.
6.3 Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply but liability shall be limited to the fullest extent permitted by law.

7.  Indemnification

7.1 You agree to indemnify and hold harmless H&B Administration LLP from any third party claim, action, demand, loss or damages (including legal fees and costs) arising out of or relating to your violation of these Terms and Conditions, your use of the Site or your violation of any rights of a third party.

8.  Remedies for Violations

8.1 H&B Administration LLP reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including but not limited to the right to block access from a particular IP address, claim for loss and claim for usage costs on an indemnity basis.

9.  Feedback and Other Suggestion

9.1 All feedback, ideas and other suggestions submitted by you through this Site will be treated as non-confidential and non-proprietary and may be disclosed or used by H&B Administration LLP for any purpose whatsoever, without any obligation to compensate you.  All personal data provide to H&B Administration LLP will be handled in accordance with our Privacy Policy.

10.  Applicable Laws;  Exclusive Jurisdiction

10.1 This Site and the Contents are displayed for the purpose of promoting H&B Administration LLP's services available in the United Kingdom.  This Site is controlled and operated by H&B Administration LLP from its offices in London, United Kingdom.  You are responsible for complying with the laws of the jurisdiction from which you are accessing this Site, and you agree that you will not access or use the information on this Site in violation of such laws.  These Terms and Conditions and your use of this Site will be governed by the laws of the United Kingdom, without regard to any conflict of law provision.  You agree to submit to personal jurisdiction in the United Kingdom, and that any cause of action arising under these Terms and Conditions will be enforced and prosecuted exclusively in the territory/or courts located in the United Kingdom.  Our failure to enforce any rights under these Terms and Conditions will not constitute a waiver of any terms and conditions of these Terms and Conditions.

11. Returns, Refunds & Exchanges

11.1  Refunds will be made payable via the original payment process or alternatively cheque delivered by recorded post directly to the Clients address.
11.2  It is the clients right to a 14 day cooling off period giving customers an opportunity should they wish to receive a full refund for any services purchased from the company. All requests for refunds must be in writing and sent to info@hb-administration.co.uk or via post to
H&B Administration LLP, 43 Berkeley Square, London W1J 5AP. Refunds are processed within 24 hours of notice from the customer.
11.3 Clients who are eligible to make exchanges of services equal to the value of another purchase can do so within reasonable time frames as set out by the Company. The standard 14 day cooling off period applies.
11.4  The Company will offer no partial refunds for services and or goods purchased by a Client past the cooling off period, requests can be made within reason to make exchanges, in writing to: info@hb-administration.co.uk
11.5  The company warrants and guarantee’s that if a customer is not happy with their service within the probationary 3 month period they will be entitled to a full refund. Proof of purchase will need to be provided (sales receipt or bank statement).
11.6  Services whereby physical documentation is returned we will only offer refunds to the individual who purchased.
11.7  Customised products whereby a service fee has been levied onto the company by a third party during the provision of services to a client, this is exclusively refers to company formations which are not be refundable after the incorporation process has been completed.
11.8  Clients have the same rights to a refund when they buy services or goods during a sale or at a discounted price.
11.9  If the company is found to be at fault when providing a service to the client the company will make available a full refund of the product and or service fee charged.
11.10 Delivery refunds will only cover the basic cost, eg: optional next day delivery would only be refunded at the basic rate.
11.11 More information on the Consumer Contracts Regulations are available at www.which.co.uk and www.gov.uk/consumer-protection-rights
11.12 Any customer issuing a chargeback for services will be liable to cancellation fee's. A chargeback will immediately force closure of any and all services from the Company to the Client. Fees are outlined below (see 13.11).

12.  Late Payment Fees

12.1 Late payment charges are applicable where necessary, interest  will be charged at 2% above the base rate set by the Bank of England.
12.2 Account suspension charges are applied to any account suspended due to late payment of service or usage fees.
12.3 Accounts which are overdue will be eligible to be chargeable at the rate as specified for the product or service without annual discount.
12.4 Information on late payments, invoices outstanding and record of payments days beyond terms are synced with credit referencing agencies and will impact the client credit score if unpaid or overdue.

13.  Fees

13.1 Taxes and duty charges: The Client agrees to pay promptly (i) all sales, use, excise and any other taxes and license fees which the Client is required to pay to any governmental authority that are attributable to the accommodation, where applicable, including, without limitation, any gross receipts, rent and occupancy taxes, tangible personal property taxes, stamp tax or other documentary taxes and fees.
13.2 Deposit/s of which will be held for the purpose of mail forwarding expenditure by the Company, this deposit will be deducted from according to the frequency of which mail is received, handled and dispatched to the Client via Royal Mail or Courier (£1.50 handling fee per dispatched Item/Packet, Items/Packets may include several Items). All deposits held by the Provider without generating interest are held as security for performance of all the Client's obligations under this Agreement. The service retainer/deposit, or any balance after deducting outstanding fees, other costs due to the Provider, will be returned to the Client after the Client has settled their account with the Provider and funds have cleared.  The Provider may require the Client to pay an increased retainer/deposit if outstanding fees exceed the service retainer/deposit held and/or the Client frequently fail to pay the Provider's fees when due. Volumetric pricing is applicable to dispatch costs as outlined by Royal Mail, which covers but is not restricted to Letters, Large Letters/packets, Small Parcels, Printed Papers, International Tracked & Signed for, International Tracked and International Signed.
13.3 Payment:  The Provider is continually working to reduce its environmental impact and help its clients achieve the same. Hereon all invoices will be sent electronically (where allowed by law) and the Client will make payments via an automated method such as Direct Debit or Credit Card, wherever local banking systems permit unless another form of payment is offered to the Client under this agreement may be assigned to other members of  H&B Administration LLP.
13.4 Late payment:  If the Client does not pay fees when due, a fee will be charged (12.1 / 12.2) on all overdue balances.  This fee will differ by country and is listed in the Terms of Usage.  If the Client disputes any part of an invoice the Client must pay the amount not in dispute by the due dates or be subject to late fees.  The Provider also reserves the right to withhold services while there are any outstanding fees and/or interest or the Client is in breach of this Agreement.
13.5 Standard services:  The monthly fee and any recurring services requested by the Client are payable monthly in advance.  Unless otherwise agreed in writing, these recurring services will be provided by the Provider at the specified rates for the duration of this Agreement (including any renewal). Specific due dates will differ by country and are listed in the Terms of Usage.  Where a daily rate applies, the charge for any such month will be 3 times the daily fee. For a period of less than a month the fee will be applied on a daily basis.
13.6 Cancellation fee's will be applied to accounts forcibly closed due to late payment, chargeback notice or misuse of services.
13.7 Clients will not be serviced until without first obtaining consent from the Company and passing KYC checks (these checks are subject are required by law under the UK anti Money Laundering Regulations). Company Fee's chargeable.

13.8 Enforcing this Agreement:  The Client must pay any reasonable and proper costs including legal fees that the Company incurs in enforcing this Agreement, the Client will indemnify the Company against any cost incurred due to arbitration on an indemnity basis. The Companies rights remain expressly reserved.

14.  Credit Collection, Adverse Credit Scoring & CCJ's

14.1 H&B Administration LLP uses international credit scoring companies on a like for like basis using A - E or 1 - 100 credit ratings to manage and analyse clients day to day credit risk profiles, these profiles are used to set credit levels for customers and internal staff cash collection targets.
14.2 Customer invoices which are overdue are subject to the Days Beyond Terms policy of the company. Invoices which lapse beyond terms will be recorded and synced within the
H&B Administration LLP accounting ledger which provides credit referencing agencies with daily updates on any customer payment activity.
14.3  Customers who exceed the payment terms of their invoices will find that their credit history held with credit referencing agencies internationally will be effected adversely, the
H&B Administration LLP advises that all customers maintain up to date records with the Company to avoid falling behind with their payments.
14.4 Information that
H&B Administration LLP holds will be updated when amended accounts are filed with Companies House. If the customer has a CCJ based enquiry, this information is taken directly from the Registry Trust, we will only update our records via official channels. You can contact info@hb-administration.co.uk for advice on this.
14.5 Notices of Correction for customers late payments or outstanding invoices will be issued by
H&B Administration LLP in writing, this can be used to make any formal corrections to any 3rd party credit referencing agency.
14.6 As a primary source of information regarding our clients payment/s histories the information synced via
H&B Administration LLP and all 3rd party credit referencing agencies is updated every 24 hours.

15.  Are there any hidden charges?

15.1 No. We don’t add surplus charges to your contract fee in relation to Chargeable Deliverables. The fee agreed at the beginning of your contract in the Terms of Business and Terms of Engagement is the annual final sum, unless you discuss additions to your contract.
15.2 Auto Renewal. It is our our policy to auto renew your contract as it nears its end. Your Account Manager will call you ahead of the renewal period to discuss your package and if you wish to continue or cancel.
15.3 Cancellations of usage must be put in writing prior to the service renewal date. Any service usage will be charged at the annual rate and discounted only in the event that the Company is notified within 30 days of the renewal date.

16. Intellectual Property Rights

16.1 All Intellectual Property Rights in the Services shall be owned by H&B Administration LLP or H&B Administration LLP related companies save to the extent that any of the same contain Intellectual Property Rights owned by third parties.
16.2
H&B Administration LLP grants to the Channel Partner a non-exclusive, royalty free, licence to use and to sub-licence to the Partner’s H&B Administration LLP Intellectual Property Rights in the Services, strictly for the purpose of receiving the Services in accordance with the provisions of this Agreement. H&B Administration LLP shall not indemnify the Channel Partner against any losses, damages and costs arising from any claim that the Channel Partners use of the Service (including the use the Channel Partners Clients and the Additional Clients make of the Service through the Channel Partner) infringes any Intellectual Property Rights of any third party provided always that if such a claim is made.
16.3 The Channel Partner shall notify
H&B Administration LLP of the existence of that claim as soon as is reasonably practicable in the circumstances.
16.4 The Channel Partner shall give
H&B Administration LLP all reasonable assistance at their own cost in connection with that claim.
16.5 The Channel Partner shall indemnify
H&B Administration LLP against any loss or damage arising from a defence of that claim and all related settlement negotiations.

17. Company Dissolution Process

17.1 If the Client is using the services for a Company which is listed as Proposal To Strike Off, the service fee is still applicable even if the company is no longer trading. The Client holds a responsibility to H&B Administration LLP to pay all bills for any and all usage of the Services as outlined here in the Terms of Usage.

18.  Data Protection

18.1  All personal date held on clients and all third parties is held on secure servers, the H & B Administration LLP, which is registered with the Information Commissioners Office with registration number:  ZA169224.